About Us

Graceful Threads is a home-based business committed to providing families with custom made clothing at a reasonable cost. We have been in business since 2007 and have come to know many of our customers personally through the relationships formed in communicating with one another.  We are honored to make what we could call slow clothing in a true artisan fashion.  Garments are hand cut and sewn based on your desired size and choice of fabric.  Our services include simple alterations that tailor a garment especially for you.  Our garments include simple, classic and contemporary designs which have been drawn from a variety of historic and modern sources.  No two garments will be exactly alike and we hope that you will enjoy your one of a kind pieces.

We have over 500 fabrics for you to choose from, all sourced from US owned fabric companies.  Whenever possible we choose from within these companies for fabrics that are made with cotton grown here on our continent.  We are also keeping our eyes open for more organic fabrics that we can offer for an appropriate price. Take a look around the various fabric choice pages and you will find old fashioned calicos, bold fun prints and all the staples like denim, chambray, corduroy, twill and all sorts of whites.  Don't be afraid to mix and match with coordinating colors for unique, one of a kind outfits.  We carry only high quality fabrics and welcome your suggestions for new fabric combinations.  Our garments are carefully sewn and edges are finished. Turnaround time is six weeks but we often are able to ship sooner than that and rush orders are easily arranged for a reasonable cost.  Ready to ship garments and cut fabrics will ship out weekly, usually on Saturdays.  The simplest way to order is to use our secure shopping cart where you can order via Paypal or credit card.  You can even order by check or money order through the cart.        

We do not pre-wash our fabric. Please allow for approximately 1 inch shrinkage per yard on our 100% cotton fabrics.  Please measure carefully and let us know if you have questions after looking at the size charts.  Almost all disappointments can be avoided by ordering the right size.  See below for more information on policies and returns.

We recommend washing our cottons in cool or warm water.  Delicate cycle is recommended by the manufacturers but in our house, they are usually washed on regular cycle.  Hang to dry or tumble dry low.  We do not recommend hanging any of our clothing in direct, harsh sunlight.  Quilting cottons and yarn dyed cottons may begin to fade.  Please see specific instructions for washing our Linen blends.  

Orders can be placed online through our cart or by email and if we are available, by phone.  Email orders are payable by Paypal Invoice or check through the mail.  We welcome your questions anytime.  Please call the number below or for the quickest service, send an email using our contact form at the top of the page.  Messages and emails placed on weekends will be answered on Mondays.  For those who are calling, we are located in the Eastern Time Zone and accept business calls between 9am and 5pm.  Please kindly leave a message if we are not available. 

We do ship to Canada and International destinations.  Please order through our cart.  International customers pay an estimated amount for shipping when you place your order and it is our goal to have the amount paid cover what it will cost for 1st Class International shipping but costs by country vary so widely that it's difficult to get it just right each time.  You may later pay a bit more and have your order shipped by Priority Mail.  We will stay in communication to make sure your order is shipped as you prefer.  Please be aware that fabric is heavy and may cost more to ship than you pay when checking out.  You may also email your order and we will send you an invoice that can be paid through Paypal.

Thank you for browsing out new website  There are sure to be errors and we would very much appreciate if you'd send us a note through the contact form if you have any problems or find something slightly awry.  Thank you in advance!

Elizabeth Lowell
PO Box 380
Otis, MA 01253

413-329-7874 or gracefulthreads@yahoo.com 


Turnaround Time:

Processing time for sewn custom orders is six weeks but we often ship sooner.  We ask you to plan on six weeks so that there aren't any misunderstandings.  Rush orders for 1 week, 2 weeks and 4 weeks are available at the top of the page and should be processed when you place your order.  There is no need to ask in advance.  If we are unable to complete rush orders we will take them temporarily off the website.  After you have placed your order you may track its progress on our order updates page (top right hand corner).  We've been doing this for some years and many customers have commented on how helpful it is for their planning.

Guarantee:
We want you to be pleased with your purchase and if this is your first time ordering from us, we would recommend purchasing only one of a specific design to make sure you like the fit/style before ordering more. Many of our regular customers find the styles that work best for them and their children and then stock up in different fabric choices.  Because our clothing is carefully custom-made specifically for you in your choice of size and fabric, we do not take returns except in very special circumstances.  Please measure carefully before ordering, refer to our size charts and don't be shy about contacting us with questions.  Because each customer likes a certain fit, we welcome communication if you are ever unsure about what size to order.  Most ladies items ask for a bust and waist measurement.  This is very helpful information for us if we have sizing questions.  If you need to return an item for alterations, please contact us so that we can discuss your needs.  In order to keep our prices low, there is a fee for the time spent doing alterations and we do ask the customer to pay for their return shipping.  We try very hard to satisfy our customers and will return your e-mail within 24 hours whenever possible.

Shipping:

Ready Made and cut Fabric orders are shipped weekly along with all the custom orders finished that week.  Shipping by Priority Mail through USPS will take 2-3 business days within the US and longer internationally.  International customers pay an approximate amount for 1st Class shipping when the order is placed and may upgrade to Priority Mail before an order ships.  Please be sure to give us an email address that you check regularly so that we can communicate easily. 

We generally ship each Saturday and often once during the week if something needs to get out quickly.  We are not responsible for packages once they have left our hands and are in the USPS system.  Priority Mail does have tracking and you will receive an email with your tracking number the day that it ships.  If you would like additional insurance added (beyond $50) to cover your entire order, please just let us know and we can take care of that with you before shipping.  International orders can be shipped by First Class International (up to a certain weight which varies by country) or Priority Mail.  The former is less expensive but does not have the advantage of tracking or insurance.  If you are at all concerned about that, we would recommend paying a bit more and using Priority Mail.  The good news is that in nine years of business, not a single package has been lost by USPS, neither in country or internationally.  I like that track record!

Ready Made Returns:

Ready Made items may be returned if in unused, unworn condition.  There is a $5 restocking fee for each returned item.  This covers the cost in time to press the returned item and return it to the website.

Cancellations and Changes:

If you need to cancel an order or change something in an existing order, please let us know immediately.  We completely understand that sometimes you will change your mind on a fabric, a size or a garment.   Once your order has been processed through the website  and written down we plan the fabrics and let you know we have received your order.  Work has therefore begun and we are unable to cancel an order or refund your items.  We are almost always able to accommodate small changes as long as the garment has not yet been cut.  Just send us an e-mail and we will get back to you ASAP.  Thanks for your understanding. 

Wholesale Orders:

Wholesale orders for retail stores, schools, churches and camps are available at a 10% discount.  Orders must be paid by company check and must include at least 12 items and a minimum purchase of $400.  Garments will be shipped all together and actual shipping charges will be the responsibility of the client.  Stores will be provided with Graceful Threads hang tags with sizes written in.  Cost will be left for you decide upon after marking up the item appropriately.  In order to qualify as a wholesale order, garments must be from a set.  For example, a school may order 3 dozen gored skirts in multiple sizes, all made in navy and khaki twill.  A retail store may order a set of sundresses sized 2-12 made in fabrics we decide on together.  A church may order a dozen blouses in one fabric but different sizes for their choir.  Each of these examples qualify as a wholesale order.  Clothing for plays, movies and television shows generally do not meet these guidelines as the garments are too varied.  If you are interested in a wholesale order, please write to us using our contact form and we will work out the details together.